All returns, including online purchases, will be accepted at any Mr. Big & Tall store across Canada, within 30 days of original purchase, with a copy of your official sales receipt that was sent to your email.
The packing list included in your shipment is not a sales receipt and cannot be used for returns or exchanges.
Refer to the Store Finder on our website at www.mrbigandtall.ca to find the store closest to you.
If you made an online purchase and cannot get to a store, refer to the Online Returns section lower down the page.
Please note that the following items are excluded from the refund policy and will not be accepted for refund or exchange, regardless of whether they were purchased in a retail store, or online:
Items that have been worn, altered or washed
Underwear and Boxers
Gift Cards* * only available for purchase in retail stores and cannot be returned
ONLINE RETURNS POLICY
Note that if you purchased an item in a retail store, it cannot be returned via mail. Please visit your nearest store to make the return.
To return an online purchase to our warehouse, click on the following link and fill out the Return Authorisation form: http://www.mrbigandtall.ca/en/rma. You will need to enter your Order number – found on the packing list – and your email address in order to receive a return shipping label.
The shipping label must be affixed to the outside of the package to ensure that your return arrives at our warehouse and is processed efficiently. Shipping fees apply to items returned by mail, unless the item was damaged or broken, or the wrong item was sent. If this is the case, please contact our Customer Service Department at 1-866-414-8477, or email supportMBT@mrbigandtall.ca, before you submit the Return Authorization form.
Shipping fees applied to the original order cannot be refunded. Refunds for merchandise will be processed using the same payment method as the original purchase.
If you paid via credit card, the refund will immediately be sent to the credit card company for processing. Generally, this can take 1-7 days depending on the credit card company. Please allow up to two billing cycles for your credit to appear on your statement.
If you are returning an item purchased on the web to a retail store, you must bring a copy of your sales receipt that was emailed to you and shows the purchase price of each item and any discounts applied. If you do not have your sales receipt, one can be sent to you by contacting our Customer Service Department at 1-866-414-8477, or email supportMBT@mrbigandtall.ca. Items returned without a proper receipt will be refunded to a Gift Card at the lowest sale price of the item.
HOLIDAY GIFT PURCHASES
Holiday Gift Purchases, made between November 1st 2016 and December 24th 2016, may be refunded or exchanged, with original receipt, or gift receipt if purchased in-store, up to January 31st 2017.
PRICE ADJUSTMENT POLICY
We offer a one-time price adjustment, within 14 days, on items purchased at regular price, with the receipt. To receive a price adjustment for merchandise purchased online, please contact our Customer Service Department at 1-866-414-8477, or email supportMBT@mrbigandtall.ca
The following items are NOT eligible for price adjustments:
Items purchased at a reduced price, or as part of a promotional offer
Items purchased on promotion as part of any temporary or continuous promotional offer
Items purchased on sale
Items purchased as permanently discounted or liquidation items