Shipping Info

Free Shipping on orders over $100*

We offer FREE shipping on all orders of more than $100 that are shipped within Canada. The total order amount, after any discounts are applied, must be at least $100 to qualify.

The $100 threshold applies to merchandise only; taxes and additional shipping and handling do not count toward the qualifying amount.

Free shipping does not apply to addresses in Nunavut, Yukon and North West Territories.

Shipping Info

Flat shipping rates apply to orders that do not qualify for free shipping: $10 Standard Shipping, $18 Express Shipping

Note that if you order multiple items, your order may be delivered in multiple shipments.

Grafton Apparel Ltd. is not responsible for any mail courier delays or delays caused by your local post office. Shipping costs are non-refundable.

Processing Times

Orders are typically shipped within 1-3 business days of placing your order, Monday through Friday. Orders placed on weekends/ holidays will be processed the following business day.

For all delivery options, please allow an additional 5-7 business days for deliveries to P.O. boxes.

Please take into consideration that “Estimated Delivery Time” does not include order processing time.

Returns

All other conditions of our Return Policy apply.

If an item in your order was damaged in transit, or the wrong item was sent, please contact our Customer Service Department at 1-866-414-8477, or email supportMBT@mrbigandtall.ca, before you initiate a return.

See RETURNS section of website for full details.

Returns should be mailed to:

Grafton Apparel
44 Apex Road
Toronto, Ontario
M6A 2V2

Shipping Policy

Credit card verification and authorization must be received before we can process your order.

Our selected carriers within Canada deliver on business days only, excluding holidays.

All orders will be shipped in either heavy-duty plastic bags, or corrugated boxes.

If you have questions about your order or the method of shipping, you can contact us at 1-866-414-8477, or email supportMBT@mrbigandtall.ca.